How To Up-Skill Medical Admin Staff

I was talking to a friend the other day over lunch at a restaurant in Yarra Valley, Victoria who operates a small GP clinic in a little town close by. They were telling me one of their greatest challenges they face is getting everything done. Being in the country, there are few doctors and given the cost of hiring a full-time doctor she really needs admin staff to have a more diverse skill set but is unsure if this is possible.

It really got me thinking due to the fact that in the Health Care Industry the task of finding excellent support Staff can be hard. So I built this guide based on our conversation.

Here are the most common techniques to recruit and up-skill medical receptionists; along with the government incentives that will assist you.

A Seasoned Administration Person

A Frequent approach is to hire employees with overall management expertise and, as time passes, expect that they embrace the proper practices and medical sector knowledge to efficiently aid you and your patients within your busy clinic.

This was my friends first thought, but the problem is that it does not always work.

An Expert Administrative worker will bring a successful work flow process, understanding of how to prioritise jobs and will have the ability to organise and manage a journal. What they will not be able to perform would be:

  • Prepare and process medical records
  • Apply the principles of privacy, confidentiality and security within the health care environment
  • Interpret and use medical terminology appropriately
  • Keep patient records
  • Proper sanitising of healthcare equipment and standards of cleanliness of a medical environment

Of course, there are individuals out there that have the expertise required to execute each of the aforementioned tasks brilliantly and efficiently, but sadly, they’re few and far between. To quickly track these employees consider registering them in Certificate III in Administration (Medical Administration) and also have that crucial sector knowledge covered as first subjects. Later in this report we discuss how to perform this in a very cost-effective manner.

This Way you can choose a seasoned administrative helper and supply them with all the necessary medical sector comprehension. Alternatively you could hire someone who has worked in aged care or in another medical area and then upskill their admin abilities, but this is riskier still

Strategy B — Use Traineeships as the Employment and Skill Pathways

Employing a trainee is among one of the very efficient and cost effective strategies to get the appropriate staff for your clinic or practice. From Day 1 you’re setting the bar. Your worker will learn the crucial skills and knowledge required to help run a quick paced and (exceptionally) active clinic. This will guarantee a high quality of service which you and your patients expect.

Plenty of individuals believe that a traineeship is just available to new workers. This is not correct. In the case you’ve got a full-time employee who was with you for less than 90 days, then they’re eligible to be used as a trainee. This window is extended to 12 weeks for part-time workers!

Physicians and Practice Managers find several advantages in getting staff who are trained to satisfy their business standard. The formal alliance, along with the practical on-the-job experience are actually aligned to each other.

Medical secretary Trainee on the job

The Federal Government also sees the numerous benefits in having proficient officially trained employees in this very competitive world. So much so that they provide very attractive incentives: around $4000 from Federal incentives to companies together with additional Payroll Tax as well as other benefits for qualified companies. *

State Governments are Beginning to come on board also with some offering financing upfront for class fees. In NSW for example a Traineeship costs only $1000.

Also, regardless, the cost of not having your employees proficient with a federally recognised course that guarantees that they meet current Industry Standards is exponential compared to the trainee costs

Upskilling Your Current Workforce

Recall choice one — to choose a seasoned Administrative assistant and upskill them from day one by giving them both the applicable, cost-effective instruction.

As Stated before, some state Governments are offering funds for traineeships. Some countries also offer you subsidised training for all these current workers and people that aren’t qualified as trainees.

A great example of that is the NSW Government’s Smart and Skilled Initiative.

A Certificate III in Business Administration (Medical) is subsidised under that application, meaning that the fees to perform the course are only $1310 (or $1570 when they’ve already completed another class). This is the best method to deliver cost –effective and appropriate training to your current personnel, as an alternate to your traineeship program.

When they have another government qualification previously — they simply need to finish the specialist medical units.

In Addition, many classes are sent by correspondence, so your workers can study during quiet times in the clinic or in their home. You get a certified and effective member of staff plus they get a nationwide recognised qualification.

After explaining these options to my friend, she was a lot more relieved knowing her choices. She’s a fantastic doctor, but unfortunately was unaware of her options until we had lunch. I’m still unsure what option she will pick; unfortunately, the wine in Yarra Valley was quite a distraction, and it’s safe to say this was more a leisure meeting than business call.

Hopefully if you’re at a similar cross road this article helps!